Dirty water and fake charges
they taking fully advantage the people who's going in crisis ministry
Hemal shah
address
complaint
over charges on bill and311 never explaining bill when service disconnect 11-4-2024 and they never create bill for nov24, and December bill 149.80 total include 56 fee reconnect and disconnect so 149.80-56=93.80 bill when balance was$13
.80 so 80 charges for 1 ccf 188.60-175=13.80+80=93.80+56=
call 311 billing inquiry they declining to explain over charges Bill $188.90 in oct34 paid 175.00 =13.80 bill and they never generate November bill but add $80.00 =93.80 for 1 ccf+56 disconnect and reconnect fee=149.80 =13.80 add up=163.60 bill minus 35.00 payment= 12860 dec bill +51.64= 180.24 bill,1 ccf shouldn't be a $80.00 so where is it is came from/they aren't telling me after making personal visit and phone call 311.every time service disconnecting they were charge me fraudulent extra money in account and not helping when calling 311 once service disconnected they take a advantage. Service disconnecting every 2 months after when bill about 175 to 200 and when we are using 1 ccf and maximums 2 ccf each month
online credit card payment should not show up in bill
means credit missing in statement
i called 311 and request for refund but they rude to me and never pay attention and force me to pay full bill
bill calculation is wrong
check below pages'
2-month bill 180 $ and i disagree with bill
my spouse got hatrex surgery on 3-22-2024
she got sponge bath for month\
she never takes shower
311 associates told me bill was in November used 1 ccf and December 2 ccf= 3 ccf bill shouldn't be $ 134.24
135+56=180.24 total bill this is wrong bill means total 3 ccf $134.24 when past due was 13.90
134.24-13.90= 124.34(two month) or (124.34+56+1390) =180.24
October bill was 188.60
paid 150
paid 25.00
balance left $13.90
13.90
180.24-13.90= 166.34 (included 56.00 disconnect and reconnect fee)
180.24-56=124.24 (2-month bill)
city of charlotte forgets to generate bill in November after water disconnected.
2-4-2025 water Disconnected
Thanks
Hemal shah
