gas co file

PN-15-137316
I am hemal shah
I Received your latter form date february16,2015
Writing Regarding Piedmont natural gas issue
Issue :
I Made overpayment
Overpayment Not Showing Credits In Account

2012 Department of social service paid amount not show up credit in account

crisis ministry paid amount not showing credits in account
I had a hardship And crisis Ministry paid full Amount

February 2014 crisis paid $ 84.00

three week money not show up in piedmont natural gas account

call piedmont discuss about crisis paid $84.00

According to gas company they not receiving any money from crisis

I have to pay $ 84.00 i had balance $ 250 about in bank

I paid $ 84.00 check and check clear in bank they received money from me

Other side i contact crisis about $84.00 they paid to piedmont natural gas

According to crisis ministry they Paid $ 84.00 to piedmont natural gas

Call Piedmont Natural Gas Comapny

According to them they not receiving any money from crisis ministry

Visit crisis ministry again according to crisis ministry they paid $84.00

Call back piedmont natural gas according to gas company they got money from me $84 not from crisis

I Got argument with gas company they got money from both side

The acccount should be credit 84.00 $ if paid over

Credit never show up in account

Visit crisis again and request proof of payment for $84.00 crisis refuse to providing proof of bill payment

Call back piedmont natural gas company and ask for credit amount in bill $84.00

This all top writing related issue not resolve

Gas disconnected in june 25,2014

Before disconnecting gas i had a notice from piedmont natural gas company

With that notice visited in crisis ministry according to them i am safe

According to crisis ministry they contact gas company and they will not going to disconnect my service

Once i am back home i founded my gas disconnect

Last 10 year they stolen lot's of money from my pocket

According to my knowledge $84 was credit in account by crisis paid but piedmont natural gas disconnected service in june 2014

We was without gas until august 2014

Paid full amount after service start

Paid $ 10 fee every month

I would like to know about fee charges

Thermostat count and that apply with multiply with 1.13 and total founded wrong

According to piedmont natural gas bill amount would be same as is last year month bill amount was i had it

This year Department of social service paid $ 300 and is not showing credit

Request to fix issue

Thanks

Hemal Shah

10519 pickerel lane

Charlotte

NC 28213